Troubleshooting - Revision history

Sa at 11:51, 15 April 2024

2024-04-15T11:51:54Z

← Older revision		Revision as of 11:51, 15 April 2024
Line 19:		Line 19:

	To set a default program, you can go to the file and right click on it. Choose '''Properties'''. A dialog box opens, where you can set or change the default program to the desired program. If the program isn't available in the list, you probably have to download it first.		To set a default program, you can go to the file and right click on it. Choose '''Properties'''. A dialog box opens, where you can set or change the default program to the desired program. If the program isn't available in the list, you probably have to download it first.

			== Application does not open ==
			If the application does not open and no message appears, the cause may be a Windows update that needs to be executed. For more information about updating Windows, please refer to the Microsoft website.

	== Other notifications ==		== Other notifications ==
	For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.		For other notifications, please make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.

	Any known issues that will be addressed in the short term are listed here: [[Known_issues\| Known issues]].		Any known issues that will be addressed in the short term are listed here: [[Known_issues\| Known issues]].

Sa at 06:46, 24 July 2023

2023-07-24T06:46:29Z

← Older revision		Revision as of 06:46, 24 July 2023
Line 1:		Line 1:
	= Bad connection to the database =		== Bad connection to the database ==
	It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.		It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.

Sa at 06:46, 24 July 2023

2023-07-24T06:46:16Z

Sa: /* Other notifications */

2023-05-16T09:19:46Z

Other notifications

← Older revision		Revision as of 09:19, 16 May 2023
Line 22:		Line 22:
	= Other notifications =		= Other notifications =
	For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.		For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.

			Any known issues that will be addressed in the short term are listed here: [[Known_issues\| Known issues]].

Sa at 07:15, 25 April 2023

2023-04-25T07:15:12Z

← Older revision		Revision as of 07:15, 25 April 2023
Line 12:		Line 12:

	If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.		If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.

			= Error message: Couldn't open the exported file =
			If the error message below appears after exporting a file, it means that no default program has been selected to open the file.

			[[File:Foutmelding pdf open.png]]

			To set a default program, you can go to the file and right click on it. Choose '''Properties'''. A dialog box opens, where you can set or change the default program to the desired program. If the program isn't available in the list, you probably have to download it first.

	= Other notifications =		= Other notifications =
	For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.		For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.

Sa at 08:26, 8 March 2023

2023-03-08T08:26:59Z

← Older revision		Revision as of 08:26, 8 March 2023
Line 1:		Line 1:
	== Bad connection to the database ==		= Bad connection to the database =
	It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.		It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.

	== Missing connection to the database ==		= Missing connection to the database =
	If a connection to the database cannot be established, the following may be the case:		If a connection to the database cannot be established, the following may be the case:
	* the license to use the station has expired;		* the license to use the station has expired;
Line 13:		Line 13:
	If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.		If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.

	== Other notifications ==		= Other notifications =
	For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.		For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.

Sa at 14:53, 21 February 2023

2023-02-21T14:53:58Z

← Older revision		Revision as of 14:53, 21 February 2023
Line 1:		Line 1:
	== Bad connection to the database ==		== Bad connection to the database ==
	It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.		It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.


	== Missing connection to the database ==		== Missing connection to the database ==
Line 13:		Line 12:

	If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.		If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.


	== Other notifications ==		== Other notifications ==
	For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.		For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.

Sa at 11:16, 10 October 2022

2022-10-10T11:16:27Z

← Older revision		Revision as of 11:16, 10 October 2022
Line 1:		Line 1:
	== Bad connection to the database ==		== Bad connection to the database ==
	It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.		It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.


	== Missing connection to the database ==		== Missing connection to the database ==

Sa: /* Bad connection to the database */

2022-09-07T05:26:24Z

Bad connection to the database

← Older revision		Revision as of 05:26, 7 September 2022
Line 1:		Line 1:
	== Bad connection to the database ==		== Bad connection to the database ==
	It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] ~~contact~~ Dekimo Goes.		It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.


	== Missing connection to the database ==		== Missing connection to the database ==

Sa at 09:40, 5 September 2022

2022-09-05T09:40:34Z

← Older revision		Revision as of 09:40, 5 September 2022
Line 1:		Line 1:
	== Bad connection to the database ==		== Bad connection to the database ==
	It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] contact Dekimo Goes.		It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] contact Dekimo Goes.


	== Missing connection to the database ==		== Missing connection to the database ==
Line 11:		Line 12:
	** the password.		** the password.

			If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.

	~~If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.~~

	== Other notifications ==		== Other notifications ==
	For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.		For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.

← Older revision		Revision as of 06:46, 24 July 2023
Line 2:		Line 2:
	It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.		It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes.

	= Missing connection to the database =		== Missing connection to the database ==
	If a connection to the database cannot be established, the following may be the case:		If a connection to the database cannot be established, the following may be the case:
	* the license to use the station has expired;		* the license to use the station has expired;
Line 13:		Line 13:
	If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.		If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes.

	= Error message: Couldn't open the exported file =		== Error message: Couldn't open the exported file ==
	If the error message below appears after exporting a file, it means that no default program has been selected to open the file.		If the error message below appears after exporting a file, it means that no default program has been selected to open the file.

Line 20:		Line 20:
	To set a default program, you can go to the file and right click on it. Choose '''Properties'''. A dialog box opens, where you can set or change the default program to the desired program. If the program isn't available in the list, you probably have to download it first.		To set a default program, you can go to the file and right click on it. Choose '''Properties'''. A dialog box opens, where you can set or change the default program to the desired program. If the program isn't available in the list, you probably have to download it first.

	= Other notifications =		== Other notifications ==
	For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.		For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes.

	Any known issues that will be addressed in the short term are listed here: [[Known_issues\| Known issues]].		Any known issues that will be addressed in the short term are listed here: [[Known_issues\| Known issues]].