Troubleshooting: Difference between revisions
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= Bad connection to the database = | |||
It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes. | It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please [[contact]] Dekimo Goes. | ||
= Missing connection to the database = | |||
If a connection to the database cannot be established, the following may be the case: | If a connection to the database cannot be established, the following may be the case: | ||
* the license to use the station has expired; | * the license to use the station has expired; | ||
| Line 13: | Line 13: | ||
If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes. | If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact [[contact]] Dekimo Goes. | ||
= Other notifications = | |||
For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes. | For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then [[contact]] contact Dekimo Goes. | ||
Revision as of 08:26, 8 March 2023
Bad connection to the database
It is possible that with a slow internet connection a message like "The deviations could not be loaded". If this happens regularly, please contact Dekimo Goes.
Missing connection to the database
If a connection to the database cannot be established, the following may be the case:
- the license to use the station has expired;
- you do not have rights to log in to the relevant station;
- the login details have been entered incompletely or incorrectly, please check whether the following details have been entered correctly:
- the server name;
- the username;
- the password.
If you are in doubt about the validity of the license and/or the user rights or if you don't have your user data anymore, please contact contact Dekimo Goes.
Other notifications
For other notifications, make a screenshot of the notification and note what preceded it, if possible. Then contact contact Dekimo Goes.